FAQs
Q: We are not sure what we can have / want - do you offer free advice and quotation?
A: Yes - please call us on 0800 783 9551 and we shall arrange a visit without obligation.
Q: Why use a BHTA & LEIA member
A: This will ensure your deposit is protected and the company you deal with is financially sound and has the most up-to-date information on safety, standards and legislative matters.
Q: What about building / electrical work
A: We offer a full turnkey service throughout the UK which means we can complete all aspects of the project. We are part of ThyssenKrupp, who have a network of branches in the UK, so we are never too far away from you.
Q: Are your Lift Engineers qualified?
A: We use our own directly employed labour to install our products who are or are working to their relevant National Vocational Qualification, all are CRB checked and issued with I.D. cards.
Q: Where can you place a home lift?
A: A home lift can be placed almost anywhere, outdoor or indoor. A home lift generally comes in one piece and does not require a separate machine room.
Q: Home lift vs. stairlift, what are the differences?
A:
A: A home lift can carry more than one person but also a baby stroller and heavy bags; also a home lift becomes a part of the interior and can increase the value of the house.
Q: Why is hold to run required?
A: Hold to run is standard on all home lifts due to the machinery directive and the European harmonised standard EN81-41.
Q: How long does it take to install a home lift or stairlift?
A: To install a home lift takes less than a week, for a stairlift usually a few hours.
Q: How fast is a home lift / stairlift?
A: A home lift travels at 0.15 m/s and a stairlift from 0.10 m/s – 0.15 m/s, this is regulated by the machine directive.
Q: What happens in the event of a power cut?
A: All lifts are equipped with an electrical emergency lowering and / or mechanical emergency lowering.
